Some days ago I tried to post a comment on Indigogo on how to fix the Bean's issues when i saw a lot of upset clients & demands for reimbursement &l the responses of Kudo, but i could not get the send button to work no matter what device I use. I tried for days in vain then I reported the bug to Indiegogo.
Unfortunately not only they didn't fix the bug but they only said that "perks" are not guaranteed so that response really worried me about what's going on.
Here's what happened with Indigogo :
Following their previous response where they avoided to answer my query about the "post comment" button on the Bean campaign page which was not working, and they had they told me that perks are not guaranteed instead of answering my requests (I never told them about any perks, I only bought the basic printer without any extras).
I then sent that customer agent an email response cc to my email address telling them that what I'm reporting is a BUG with their "Post Comment" page webpage function and can they fix it soon ? (And I had also asked them if they could post the comment for me as I'd been trying for days in vain. They didn't). Following my email there was a deafening silence. They never replied. I also answered their service quality survey saying it did not help me at all, plus a copy of the problem & email. No response from them either.
So I think Indiegogo is now part of the problem, if not The problem by setting the wrong example & allowing or inspiring makers to adopt Indiegogo's questionable "rules", basically letting makers think it's ok to ship products which have issues 8ncluding serious issues as long as they deliver them. I did some research about Indiegogo & there are a lot of complaints on various consumer rights websites & complaints about how they handle customer complaints & how they frequently deflect complaints or do nothing. There is no phone number on their website. I had to dig it out from other people who found a number but it's used for DCMA take down complaints & said to have a 47 minutes waiting time or "no one answers that phone"... I was planning on buying a 1000$ item there plus hundred of $ of options but seeing all the complaints of how they "handled" a very simple request to fix a bug for something as essential as backers comments, I decided I will definitely not spend more money at Indigogo until they fix their act.
But I bet they won't, it seems the Silicon Valley mentality & business model for companies like Apple, Google, MS, FB, Indiegogo, is one with lots of catches & abusive terms of use in contracts which care more about grabbing the money and making money by violating our privacy in so many ways or offering no warranty or no reimbursement.. Sorry if I'm upset but I've had plenty of problems with the so called customer service of 2 of the biggest email providers & with one of the biggest online payment companies (they were all a joke & wasted me major time (months in the case of the online payment Co.). Now I am not saying Indiegogo is rotten but based on the type of answer they sent then followed by silence when I started documenting their answers, I say they are going in the same direction I experienced with some other majors as far as bad customer service & questionnable practices go, so this is not reassuring & given that this encouraged the maker of the printer to hide behind Indiegogo & say we should be willing to "share the risks" or else.. (for a printer which they themselves declared on their own campaign page was going to be "reliable" and "only the Teflon needs to be replaced", meaning the resin container was not going to be a consumable.
Unfortunately not only they didn't fix the bug but they only said that "perks" are not guaranteed so that response really worried me about what's going on.
Here's what happened with Indigogo :
Following their previous response where they avoided to answer my query about the "post comment" button on the Bean campaign page which was not working, and they had they told me that perks are not guaranteed instead of answering my requests (I never told them about any perks, I only bought the basic printer without any extras).
I then sent that customer agent an email response cc to my email address telling them that what I'm reporting is a BUG with their "Post Comment" page webpage function and can they fix it soon ? (And I had also asked them if they could post the comment for me as I'd been trying for days in vain. They didn't). Following my email there was a deafening silence. They never replied. I also answered their service quality survey saying it did not help me at all, plus a copy of the problem & email. No response from them either.
So I think Indiegogo is now part of the problem, if not The problem by setting the wrong example & allowing or inspiring makers to adopt Indiegogo's questionable "rules", basically letting makers think it's ok to ship products which have issues 8ncluding serious issues as long as they deliver them. I did some research about Indiegogo & there are a lot of complaints on various consumer rights websites & complaints about how they handle customer complaints & how they frequently deflect complaints or do nothing. There is no phone number on their website. I had to dig it out from other people who found a number but it's used for DCMA take down complaints & said to have a 47 minutes waiting time or "no one answers that phone"... I was planning on buying a 1000$ item there plus hundred of $ of options but seeing all the complaints of how they "handled" a very simple request to fix a bug for something as essential as backers comments, I decided I will definitely not spend more money at Indigogo until they fix their act.
But I bet they won't, it seems the Silicon Valley mentality & business model for companies like Apple, Google, MS, FB, Indiegogo, is one with lots of catches & abusive terms of use in contracts which care more about grabbing the money and making money by violating our privacy in so many ways or offering no warranty or no reimbursement.. Sorry if I'm upset but I've had plenty of problems with the so called customer service of 2 of the biggest email providers & with one of the biggest online payment companies (they were all a joke & wasted me major time (months in the case of the online payment Co.). Now I am not saying Indiegogo is rotten but based on the type of answer they sent then followed by silence when I started documenting their answers, I say they are going in the same direction I experienced with some other majors as far as bad customer service & questionnable practices go, so this is not reassuring & given that this encouraged the maker of the printer to hide behind Indiegogo & say we should be willing to "share the risks" or else.. (for a printer which they themselves declared on their own campaign page was going to be "reliable" and "only the Teflon needs to be replaced", meaning the resin container was not going to be a consumable.